Shop Terms & Conditions

The Shop offers items such as handcrafted soaps, lotions, candles, gift sets, and books by Dr. Jo Hanna Mechergui. Product availability, descriptions, prices, and options are shown on the applicable product page and at checkout.

We make reasonable efforts to ensure product descriptions, photographs, and prices are accurate. However, colors and details may appear differently depending on your screen, and product images are illustrative. Handcrafted items may naturally vary in color, scent, texture, shape, or appearance from one item or batch to another. These ordinary variations are not, by themselves, defects.

Please review product labels and instructions before use. Product descriptions are provided for general information and are not medical advice or a substitute for professional advice.

Submitting an order is an offer to purchase the items in your cart. An automated order confirmation acknowledges receipt of your order but does not necessarily mean that DANA has accepted it. DANA accepts an order when it confirms acceptance or ships the order.

DANA may decline, limit, or cancel an order where permitted by law, including if an item is unavailable, an order appears fraudulent, or a listing contains a material error. If DANA cancels an order after payment has been processed, DANA will issue a refund for the amount charged for the canceled items.

Please check your order details and shipping address before submitting your order. Contact DANA promptly if you believe you made an error. DANA cannot guarantee that an order can be changed or canceled after processing begins.

Prices are listed in U.S. dollars. Prices and availability may change, but changes will not alter the price of an order DANA has already accepted. Applicable taxes, shipping, handling, and other charges will be displayed at checkout or otherwise disclosed before you submit your order.

DANA seeks to keep product listings and prices accurate. If a material pricing or listing error affects an order, DANA may contact you to confirm whether you wish to proceed at the corrected price or cancel the affected item for a refund.

Payment is processed through third-party payment providers. Your payment is also subject to the provider’s terms and privacy practices. DANA does not control third-party payment systems and does not guarantee their availability. Do not send payment-card information to DANA by telephone or other unsecure means.

Orders ship from Hawaii. Available destinations, shipping methods, costs, and any estimated delivery times will be provided at checkout or in the order confirmation. Delivery estimates are not guarantees; carrier delays, weather, holidays, customs processing, and other circumstances may affect delivery.

DANA will ship within the time stated at checkout or, if no time is stated, within the time required by applicable law. If DANA cannot ship within the promised time, or within the time required by law, DANA will provide any legally required notice and options, which may include consenting to a delay or canceling the order for a refund.

Domestic shipping

Domestic shipping availability, rates, and estimated delivery times are shown at checkout. Please provide a complete and accurate shipping address. DANA is not responsible for delays or misdelivery caused by an incorrect address supplied by the customer.

International shipping

International shipping may be available only to destinations listed at checkout. The recipient is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless stated otherwise at checkout. International delivery times may vary due to customs and local carrier handling. Customers are responsible for ensuring that the ordered products may lawfully be imported into their destination.

You may request a return within 30 days after delivery. To qualify, an item generally must be unused, in its original condition, and returned with its original packaging. Contact DANA before returning an item so DANA can provide return instructions and the applicable return address.

For hygiene and safety reasons, opened or used soaps, lotions, and other personal-care products are not eligible for return, except where an item is defective, damaged, incorrect, or a return is otherwise required by law. Digital products, if offered, are not returnable once accessed or downloaded, except where required by law. Items identified as final sale are not returnable unless required by law.

Unless the return is due to DANA’s error or an item is damaged or defective, the customer is responsible for return shipping costs. Original shipping and handling charges are generally non-refundable except where required by law or where DANA made an error.

After receiving and inspecting an eligible return, DANA will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Processing times may depend on your payment provider.

If an order arrives damaged, defective, or different from what you ordered, contact DANA as soon as reasonably possible at (808) 799-9156. Please provide your order information and, if available, photographs of the item and packaging. DANA will review the issue and, as appropriate and permitted by law, arrange a replacement, refund, or other resolution.

Individual sensitivities and allergies vary. Before using a soap, lotion, or other personal-care product, review its ingredients and directions. If you have sensitive skin or are concerned about a reaction, test a small amount on a limited area of skin first and wait to check for a reaction before broader use. Discontinue use if irritation or an adverse reaction occurs and seek medical advice when appropriate.

DANA does not provide medical advice or guarantee that a product will be suitable for every person. Product information does not replace the directions, warnings, or ingredient information on the product label. Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

A voluntary donation made to DANA, including a payment expressly designated as a donation rather than a purchase of goods, is generally non-refundable, except in the case of an error, unauthorized transaction, or where a refund is required by law. A purchase of merchandise through the Shop is treated as a sale and is governed by the return and refund provisions above; it is not automatically a tax-deductible donation. Please consult a tax professional about the tax treatment of any payment.

To the fullest extent permitted by applicable law, DANA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from a Shop transaction or a product, or for loss that DANA could not reasonably have foreseen. DANA’s liability is not limited where doing so would be unlawful, including for liability that cannot be excluded under applicable law.

These Terms do not limit any mandatory consumer rights or remedies available to you under applicable law.

These Terms are governed by the laws of the State of Hawaii, United States, without regard to conflict-of-law principles, except where the law of your place of residence requires otherwise. Any dispute will be handled in a court with appropriate jurisdiction, subject to applicable consumer-protection laws and rights.

DANA may update these Terms from time to time. The “Last updated” date above indicates when the current version was posted. Changes apply to orders placed after the updated Terms are posted, unless applicable law requires otherwise. The Terms in effect when you place an order govern that order.

For order assistance, returns, or questions about these Terms, call DANA at (808) 799-9156.